Frequently asked questions

Parking, pets, check-in and everything else guests ask us.

Are your vacation rentals walkable to King Street?

Yes. Our Old Town homes are within walking distance of King Street, the waterfront, restaurants, shopping, coffee and most of Alexandria’s historic attractions. The Monroe is in Del Ray, a short walk from Mount Vernon Avenue’s restaurants.

Do any of your rentals have free parking?

Yes. The Madison (garage), Potomac (garage and driveway), Lafayette (garage plus a private spot), Tidewater (parking for 2) and Monroe (driveway for 2). See the parking page for details on every home.

How does street parking work?

Much of Old Town is metered or time-limited (often 2–3 hours), paid with the ParkMobile app. For multi-day parking, use a nearby public garage. More on parking.

Are any of your homes pet-friendly?

Yes. The Madison welcomes up to 2 dogs and has a fenced garden patio. A pet fee applies. Our other homes are not pet-friendly.

Is there a security deposit?

Most of our homes have a refundable security deposit, between $350 and $600 depending on the home. The exact amount, if any, is shown at checkout before you pay. It is placed as a hold on your card about 24 hours before check-in, not a charge, and it is released after checkout as long as the home is left in good shape.

When do I pay?

If you book more than about three weeks out, you pay half when you book and the rest about 21 days before check-in. Closer in, you pay in full when you book. Checkout shows the exact amounts and dates.

What is your cancellation policy?

For direct bookings: a full refund if you cancel at least 14 days before check-in, and 50% if you cancel at least 7 days before. Card processing fees are non-refundable. Full policy.

What if the smart lock won’t open?

It’s rare, but batteries die and bolts stick. First, message us through your booking or text us at 571-406-4034. If you can’t reach us, the sign by the door has a GrantKey number: text it the property name and it will verify your reservation and tell you where the backup key is, any time of day or night. GrantKey is our own lockout backup system, so you’re never stuck on the porch. Learn more at grantkey.io ↗

Do you offer early check-in or late checkout?

Yes, when the cleaning schedule allows. One- and two-hour extensions are available for a small fee. Ask us in advance.

Can I store luggage before check-in or after checkout?

Not at the homes, to protect guest privacy and keep cleaning on schedule. Bounce has convenient luggage storage nearby.

Why book direct instead of Airbnb or Vrbo?

Same homes, same hosts, no booking-site guest service fee, and you deal with us directly.

How far is Old Town from Washington, DC?

About 15 minutes by car to downtown DC and 6 minutes to Reagan National Airport. King St–Old Town and Braddock Road Metro stations put you on the Blue and Yellow lines.

Are your homes good for families and groups?

Yes. Most sleep 6–8, with multiple bedrooms, full kitchens and room to spread out. The Potomac and Lafayette have a private bathroom for every bedroom.

What’s included with every stay?

Hotel-quality linens and towels, complimentary coffee and tea, bath essentials, fast Wi-Fi, and self check-in backed by GrantKey lockout protection. Amenities vary by home; each home’s page lists everything.

Do you offer extended stays?

Yes. Many guests stay for relocations, work assignments and long visits. Weekly and monthly stays are discounted automatically.

What is there to do in Alexandria?

Plenty: King Street’s restaurants and shops, the waterfront and Torpedo Factory Art Center, Mount Vernon, the GW Parkway trail, and easy Metro rides into DC. Each home’s page lists what’s within walking distance, and Visit Alexandria ↗ has events and the full guide.

Why stay in Old Town instead of DC?

Historic streets, the waterfront, local restaurants and more space, with quieter nights and easy access to DC.