Guest policies

Everything to know before you book and during your stay, all in one place.

House rules & terms →Check-in 4 PM, checkout 11 AM, no parties, no smoking, quiet hours, damage and pet terms. Cancellation policy →Full refund 14+ days before check-in, 50% at 7+ days. Card fees are non-refundable. Privacy policy →What we collect, how we use it, and who we share it with (spoiler: we don’t sell it). Parking →Which homes have private parking, and how Old Town street parking works. Travel insurance →Cover the things a cancellation policy can’t, through Travelex. FAQ →Early check-in, luggage, pets, extended stays and more.

House manuals

Every home has a digital house manual covering Wi-Fi, appliances, heating and air, trash day, the fire pit and grill, and our favorite local spots to eat, drink and explore. We send it with your check-in details once you’ve booked, along with your door code.

At a glance

  • Check-in: after 4:00 PM, self check-in with a smart lock, backed 24/7 by GrantKey.
  • Checkout: by 11:00 AM. Early check-in and late checkout are often available for a small fee.
  • Pets: The Madison only, up to 2 dogs, pet fee applies.
  • Parties and events: not permitted.
  • Smoking and vaping: not permitted.
  • Quiet hours: 10:00 PM to 7:00 AM.